General FAQs

Articles

Something's not working the way I expect it to. Where do I start?
If something in the system isn't working the way you expect it to-- a file isn't uploading, a button isn't working, a comment isn't saving, etc.-- try clearing your cache, as it is often the solution and a necessary first step in tro...
What character limits do different fields have?
Work Fields (Campaigns/Projects/Task/Proofs/Requests) Comment  - 10,000 Description  - 10,000 Work Item Name - 255 Data Fields Custom Field Name and Options - 255 Tag - 50  Template/Form Fields Template/Form Name ...
Why is a review not showing it has been submitted?
If a reviewer believes they have summited their review, but the review status has not updated, this is often because they have not fully submitted their review. This will be indicated in the proof with a Waiting badge next to the reviewers name. T...
When are daily and weekly email notifications sent?
By default, daily email notifications are sent the following day at 9:00 am local time, and weekly email notifications are sent the following Monday at 9:00 am local time. You can check your current Time Zone and update these preferences in Persona...
I'm getting an "unsupported browser" error, what do I do?
If you opened a link to inMotion ignite from your email and got the error message "Internet Explorer is not supported. Please try Google Chrome, Mozilla Firefox, or Apple Safari," copy the URL and paste it into one of those supported brows...
How do I provide product feedback?
Our Approach to Product Feedback Here at Lytho, product feedback is essential. We firmly believe that listening to our customers, employees, and prospects is the only way to build solutions that truly provide value. We use your feedback to identif...
How do I pull an error log if I encounter a bug?
Chrome Press F12 on your keyboard or open the Chome menu and navigate to More tools > Developer tools Select Console Select the circle with the slash to  clear console Recreate the issue within Workflow Rig...